Clarity from the very beginning
Frequently
asked questions.
The essentials about our services, booking process and the way we accompany each journey in Portugal.
About Altum
What is Altum Concierge?+
We are a Portuguese private concierge and tailor-made travel company, rooted in the Douro and operating throughout the country. Altum is registered with Portugal's National Register of Tourist Entertainment Agents — RNAAT 950/2026.
Which regions do you cover?+
We assist clients across mainland Portugal, Madeira and the Azores. Every request is coordinated through a carefully selected network of local partners, with one dedicated Altum contact.
Which languages are available?+
Client communication and assistance are available in English and Portuguese.
Services & planning
Which services can you arrange?+
Tailored itineraries, reservations, private experiences, wine and gastronomy, transfers, chauffeurs, boats, private jets, helicopters and special requests, always subject to availability and confirmation by the relevant operators.
Can I book only a transfer or one experience?+
Yes. We can design a complete journey or assist with one specific service, such as a transfer, private chauffeur, reservation, boat trip or experience.
How far in advance should I contact you?+
We recommend getting in touch once you have approximate dates and the number of travellers. We consider last-minute requests, although availability may be more limited.
How is a proposal prepared?+
We begin by understanding your dates, party, interests and preferred pace. We then present a tailored proposal and refine each choice with you.
Bookings & assistance
How are reservations and payments confirmed?+
Terms, deadlines, prices and payment methods are presented in the proposal. A reservation is confirmed after the stated conditions for each service have been met.
What is the cancellation policy?+
Amendment and cancellation terms vary according to the service and operators involved. They will always be communicated before confirmation.
Will I have assistance during my journey?+
When included in the contracted service, we remain available via WhatsApp to accompany your stay, coordinate details and help with necessary adjustments.
How can I contact Altum?+
Email us at geral@altumconcierge.com or contact us on WhatsApp at +351 912 180 347.
Let us begin with you
Is there anything else
you would like to know?
Tell us what you have in mind. We will respond personally, clearly and discreetly.